Build your Delaware policy manual

• All 38 policies, 25 orientation modules and the competency test, with your details filled in, about 600 pages, with their forms
• Organized as DHCQ's Document Compliance Binder: nine sections in the row order of DHCQ's 57-row Document Compliance Checklist, with an index in policy 1.1 naming the policy that answers each row, and how to number, assemble and hand in the binder
• The agency and its license: your agency overview, service area and Part 1 application exhibits, the director and alternate director, your license, survey, renewal and changes, insurance, and contracted services
• Consumers and safety: consumer rights and responsibilities, the Notice of Direct Care Worker Status, preventing and reporting abuse, neglect and financial exploitation, incidents and medical emergencies, major adverse incidents, communicable disease and tuberculosis testing, the infection prevention and control program, COVID-19 testing, reporting concerns to the Department, and uninterrupted service with a back-up system
• Personnel: job classifications and position descriptions, pre-employment requirements (background check, drug screen, registries, service letters, physical and TB test), personnel records, the orientation policy, competency testing, annual performance reviews and training, and program review
• The orientation program: 25 teaching modules, one for each of the 24 orientation topics in 3345-4.5.2, from the agency's structure and consumer rights to nutrition, infection control, body mechanics and dementia-specific training, and one on your disaster preparedness plan
• The competency test: 80 multiple-choice questions covering all 25 modules, with the answer key on its own page in the same order as the test, and the pass mark you choose
• The modules and the test are training material written from cited public sources (CDC, OSHA, NIA and others) and Delaware's rules, not reviewed by a nurse, trainer or DHCQ. Each module lists its sources, and your director reads every module before you adopt it
• Consumer services: intake, the initial home visit and consumer evaluation, the consumer agreement, service plans and follow-up home visits, what direct care workers may and may not do, transportation, services in a hospital or other licensed facility, and case closure
• Medication: reminders only by default, with the medication attestation DHCQ asks for. If you choose medication administration authorized by a responsible caregiver under 3345-5.4.3, its policy and forms, and the rule that no worker gives medication before completing a Department approved training program
• Records, grievances and emergencies: consumer records and activity logs, retention, computerized records, confidentiality and release of information, consumer grievances, and a comprehensive emergency management plan
• Written in non-medical words, as DHCQ's review guide asks (3345-3.13 keeps health care language out of your agency's name and advertising). Nothing in it offers nursing or other health care services
• Already licensed? Policy 1.1 ends with a renewal and annual review checklist that follows DHCQ's renewal application (its survey questions, Exhibits A to J and the attestation) and then lists the yearly duties in rule 3345, each with the policy that answers it
• A Document Compliance Checklist index as its own Word and PDF file: all 57 rows in DHCQ's order and words, each with the pages of your PDF manual to type into DHCQ's own workbook (DHCQ has not approved it)
• An emergency management plan copy as its own Word and PDF file, the same plan as policy 9.1, for DHCQ's email and your renewals
• The rule each policy meets quoted under it, and a 116-requirement crosswalk for your files and for DHCQ's review
• An editable Word file and a print-ready PDF, the moment you pay
• 12 months of updates: download again after a rule change

Founding price for the first 50 Delaware agencies, then $249. Secure payment by Stripe. One-off payment, no subscription. Delaware's own license fees (a $250 state application fee, not refundable, then a $100 state renewal fee each year) are separate and paid to the State of Delaware.

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