| 111-8-65-.04 | Governing body sets policy A governing body that adopts every policy and procedure and is responsible for compliance. "Each private home care provider shall have a governing body empowered and responsible to determine all policies and procedures and to ensure compliance with these rules." | 1.1 Governing body, administrator and license |
| 111-8-65-.09(3) | Administrator appointment Appoint an administrator with full authority. DCH checks the signed job description at application. "The governing body shall appoint an administrator who shall have full authority and responsibility for the operation of the private home care provider." | 1.1 Governing body, administrator and license1.2 Organizational structure and lines of authority |
| 111-8-65-.05(2)(b) | License display Display the license at the licensed location. "The license shall be prominently and appropriately displayed at the private home care providers licensed location." | 1.1 Governing body, administrator and license |
| 111-8-65-.05(2)(c) | Changes of location Give DCH 15 days’ notice before moving. Changes of name, location or ownership return the license. "The department shall be provided 15 days notice in advance of any providers change in location." | 1.1 Governing body, administrator and license |
| 111-8-65-.08(3) | Inspection cooperation All staff cooperate with inspections and hand over documents without delay. "All provider staff shall cooperate with any inspection conducted by the department and shall provide, without unreasonable delay, any documents to which the department is entitled hereunder." | 1.3 Surveyor entry and survey cooperation |
| 111-8-65-.08(4) | Plan of correctionafter an inspection cites a violation A written plan of correction within 10 days of an inspection report that cites violations. "The provider must submit a written plan of correction (improvement) in response to the inspection report" | 1.3 Surveyor entry and survey cooperation9.1 Quality improvement program |
| 111-8-65-.09(7) | Contracted servicesif the agency uses contractors Put every arrangement with contractors in writing, detailing the services. "such arrangements shall be set forth in writing detailing the services to be provided." | 1.4 Independent contractors and arranged services |
| 111-8-65-.09(1) | Scope of services Written policies defining the services you offer and the clients you serve. "A provider shall establish and implement written policies and procedures that define the scope of private home care services it offers and the types of clients it serves." | 2.1 Scope of services and clients served |
| 111-8-65-.09(2) | Only offer what you can deliver Do not offer services you cannot reasonably expect to deliver under the rules. "No provider shall offer to provide a client any private home care services that it cannot reasonably expect to deliver in accordance with these rules." | 2.1 Scope of services and clients served |
| 111-8-65-.09(2)(a) | Service agreements Written policies for service agreements. Every service is based on a written agreement with ten required elements. "A provider shall establish and implement policies and procedures for service agreements. All services provided to a client shall be based on a written service agreement" | 2.4 Client service agreement and disclosure |
| 111-8-65-.09(2)(b) | Late agreements If the agreement cannot be completed on time for good cause, document why in the client file. "If the provider is unable to complete the service agreement for good cause, the provider will document such reason(s) in the client's file." | 2.4 Client service agreement and disclosure |
| 111-8-65-.09(2)(c) | Cancellation Clients may cancel at any time and pay only for services already given. "A client has the right to cancel any service agreement at any time and shall only be charged for services actually rendered" | 2.4 Client service agreement and disclosure |
| 111-8-65-.12(1) | Client rights and complaints Written policies on client rights and responsibilities and on handling complaints. "A provider shall establish and implement written policies and procedures regarding the rights and responsibilities of clients, and the handling and resolution of complaints." | 2.2 Client rights, conduct and responsibilities2.3 Complaints, grievances and investigations |
| 111-8-65-.12(2) | Written notice of rights A written notice of 11 rights and responsibilities, given when the service agreement is completed. "Such policies and procedures shall include a written notice of rights and responsibilities which shall be provided to each client or responsible party" | 2.2 Client rights, conduct and responsibilities |
| 111-8-65-.12(3) | Complaint procedure Clients and others can complain orally or in writing and have complaints resolved in a timely way. "Such policies shall also include procedures for clients and others to present complaints, either orally or in writing" | 2.3 Complaints, grievances and investigations |
| 111-8-65-.12(4) | Provider phone number Give every client the agency’s phone number for questions and complaints. "A provider shall supply all clients and responsible parties, if applicable, with the specific telephone number of the provider" | 2.3 Complaints, grievances and investigations2.2 Client rights, conduct and responsibilities |
| 111-8-65-.09(4)(d) | Complaint files Keep files documenting every complaint. "The provider shall maintain files of all documentation of complaints submitted pursuant to rule .12(2)." | 2.3 Complaints, grievances and investigations |
| 111-8-65-.10(1)(b) | Following the service planif personal care is offered Aides follow the service plan and report changes in the client’s condition and any problems. "In addition to following the service plan, a PCA must report on the personal care needs of the client, on changes in the client's condition, and on any observed problems that affect the client." | 2.5 Client care practices |
| 111-8-65-.09(2)(a)9 | Access to client fundsif staff handle client funds Written authorization before staff access a client’s money for home management. "Authorization from client or responsible party, if applicable, for access to client's personal funds when home management services are to be provided" | 2.6 Client funds, vehicles and transportation2.4 Client service agreement and disclosure |
| 111-8-65-.09(4)(c)9 | Bondingif staff have unlimited access to client funds Bond any employee with unlimited access to a client’s funds. "any employee that is authorized unlimited access to a client's personal funds for home management shall be bonded through the provider" | 2.6 Client funds, vehicles and transportation3.2 Personnel records |
| 111-8-65-.03 | Transporting clientsif staff drive clients Get a signed waiver or check motor insurance when staff drive clients in a vehicle that is not the client’s. "the provider shall either obtain a signed waiver by the client of any claims for damages arising out of the operation of the vehicle or make reasonable efforts to insure that there is current motor vehicle insurance" | 2.6 Client funds, vehicles and transportation |
| 111-8-65-.09(5) | Staffing and shortages Enough qualified staff for every service agreement. Tell clients and offer a referral if you cannot deliver. "the provider shall advise the client and refer the client to another provider if the client so desires." | 3.1 Staffing policies5.3 Backup services |
| 111-8-65-.09(4)(c) | Personnel records A separate record for each employee with nine required items. "A provider shall maintain separate written records for each employee and the records shall include the following" | 3.2 Personnel records |
| 111-8-65-.09(4)(c)4 | TB and health screening The rule as printed requires TB screening on hire and every year. The 2026 amendment replaces this with a health screening program and pre-employment TB screening. "Documentation of a satisfactory TB screening test upon employment and annually thereafter" | 3.4 Employee health and TB screening3.2 Personnel records |
| 111-8-65-.09(5)(a) | Competency evaluation A written evaluation showing a supervisor observed each employee perform their job tasks competently. "The written evaluation must reflect that the employee's performance of required job tasks was observed personally by a supervisor either by demonstration or observation" | 4.1 Orientation, job training and competency5.2 Supervision of personnel |
| 111-8-65-.09(5)(b) | Nursing staffif nursing services are offered Anyone giving nursing services holds a Georgia license. "Any persons employed by the provider to provide nursing services shall be licensed in Georgia" | 3.1 Staffing policies |
| 111-8-65-.09(5)(c) | Aide qualification and trainingif personal care is offered Aides qualify through one of four routes, including a 40-hour agency course directed by an RN. "A training program described in rule .09(5)(c)1. (iv) must be conducted under the direction of a licensed registered professional nurse" | 4.1 Orientation, job training and competency |
| 111-8-65-.09(5)(d) | Companion trainingif companion or sitter tasks are offered Companions complete training or show competency in seven areas. "Successfully complete training or demonstrate understanding and practical competency in the following areas" | 4.1 Orientation, job training and competency |
| 111-8-65-.09(6)(a) | Orientation Orientation before client work, covering your policies, duties, reporting and emergencies, and exposure reporting. "Prior to working with clients, all employees hired or used on or after the effective date of these rules and who provide services to clients shall be oriented in accordance with these rules" | 4.1 Orientation, job training and competency |
| 111-8-65-.09(6)(b) | Annual training At least 8 hours of training a year after the first year. "a minimum of eight clock hours of training or instruction shall be provided annually for each employee after the first year of employment." | 4.1 Orientation, job training and competency |
| 111-8-12-.04(1) | Registry checks Check the registries for owners, administrators and employees before the fingerprint check. "Prior to a criminal background check required by these rules, the facility shall perform a registry check of the owner, administrator, onsite manager, director, and employees." | 3.3 Criminal history checks and registry searches |
| 111-8-12-.06(4) | Background check evidence Keep each employee’s determination, registry check and license check in the personnel file. "evidence of each employee's satisfactory determination, registry check, and licensure check, if applicable." | 3.3 Criminal history checks and registry searches3.2 Personnel records |
| 111-8-12-.06(5) | Employment application notice Print the required background check notice on job applications. "FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT." | 3.3 Criminal history checks and registry searches |
| 111-8-65-.10(2) | Annual written evaluation Supervisors evaluate each staff member in writing every year. "Each staff member providing services to a client shall be evaluated in writing by his or her supervisor, at least annually" | 5.2 Supervision of personnel |
| 111-8-65-.10(2) | TB and hepatitis exposure Keep exposed or diagnosed staff away from clients until they are known not to be contagious. "No supervisor shall knowingly permit an employee who has been exposed to tuberculosis or hepatitis or diagnosed with the same to provide services to clients until it is determined that the employee is not contagious." | 3.4 Employee health and TB screening7.1 Infection control |
| 111-8-65-.10(2)(a) | RN supervision of nursingif nursing services are offered A Georgia RN supervises nursing services and the staff who give them. "it shall employ fully licensed Georgia registered professional nurse to supervise the provision of such services" | 5.2 Supervision of personnel |
| 111-8-65-.10(2)(b) | Nurse supervision for frail clientsif personal care is offered to medically frail clients An RN or LPN supervises personal care for medically frail clients, and an RN writes their first service plan. "A licensed registered professional or practical nurse shall supervise the provision of personal care tasks for clients determined to be medically frail or medically compromised." | 5.2 Supervision of personnel |
| 111-8-65-.10(2)(b)2 | Supervisory visits (personal care)if personal care is offered A supervisory home visit at least every 92 days, with a check of condition, vital signs and satisfaction. "The appropriate supervisor shall make a supervisory home visit to each client's residence at least every 92 days" | 5.2 Supervision of personnel |
| 111-8-65-.10(2)(c)2 | Supervisory visits (companion)if companion or sitter tasks are offered A supervisory home visit at least every 122 days, or after a serious complaint. "at least every 122 days starting from date of initial service in the residence or when the provider receives a complaint concerning services" | 5.2 Supervision of personnel |
| 111-8-65-.10(2)(d) | On-call nurse accessif personal care is offered to medically frail clients Someone on call who can reach a nurse supervisor when aides serve medically frail clients. "the provider shall have a representative on call and accessible who shall be able to contact a nurse supervisor by telephone or other means" | 5.2 Supervision of personnel5.3 Backup services |
| 111-8-65-.10(3) | Daily service documentation Written policies for documenting the services actually performed each day. "A provider shall establish and implement written policies and procedures for documenting the services actually performed for its clients each day." | 5.4 Daily service documentation |
| 111-8-65-.10(4) | Quality improvement A documented quality improvement program, including complaints, care problems and corrective action. "The provider must have and maintain documentation reflecting that there is an effective quality improvement program that continuously monitors the performance of the program itself and client outcomes" | 9.1 Quality improvement program |
| 111-8-65-.11(1) | Service planning Written policies for service planning. Each plan is made with the client and covers limitations, services, frequency, goals and discharge. "A provider shall establish and implement written policies and procedures for service planning. A written plan of service shall be established in collaboration with the client" | 5.1 Individualized service plan |
| 111-8-65-.11(2) | Service plan timing Plans done within 7 working days. Nursing plans reviewed every 62 days; others at each supervisory visit. "Service plans shall be completed by the service supervisor within seven working days after services are initially provided in the residence." | 5.1 Individualized service plan |
| 111-8-65-.09(4)(a) | Client records A separate file for each client with nine required items. "A provider shall maintain a separate file containing all written records pertaining to the services provided for each client that it serves" | 10.1 Client records: use, removal and release |
| 111-8-65-.09(4)(b) | Records security, release and retention Written policies on who keeps records, who can see them and how long they are kept (at least five years). "Written policies and procedures shall be established and implemented for the maintenance and security of client records specifying who shall supervise the maintenance of records, who shall have custody of records, to whom records may be released and for what purposes and how long the records will be retained." | 10.1 Client records: use, removal and release10.2 Records retention |
| 111-8-65-.09(4)(b)2 | Confidentiality Staff disclose client information only to appropriate agency staff or as allowed. "Employees of the provider shall not disclose or knowingly permit the disclosure of any information in a client record except to appropriate provider staff" | 10.1 Client records: use, removal and release |
| 111-8-65-.09(4)(d) | Incident reports Keep incident reports for at least five years. "A provider shall also maintain on file for a minimum of five years all incident reports or reports of unusual occurrences" | 10.2 Records retention9.1 Quality improvement program |